Last updated: 25.09.2025

We want you to be happy with your purchase. If you are not satisfied, this policy explains when and how you can return your order.

1. Right of Withdrawal (14 Days)

You have the right to withdraw from your purchase within 14 days from the day you receive your item. If 14 days have passed, we cannot offer you a full refund or exchange.

To be eligible for a return:

  • Your item must be unused and in the same condition you received it.
  • It must be in the original packaging.

Exceptions: Personalized or custom-made products (such as engraved pet tags) are exempt from the right of withdrawal, unless they arrive defective or damaged.

2. Refund Process

Once your return is received and inspected, we will notify you by email. You will also be informed whether your refund is approved or rejected.

If approved, your refund will be processed to your original method of payment.

Refunds will be issued within 14 days of receiving your withdrawal request. However, we may withhold the refund until we have received the goods back or you have provided proof of having sent back the goods, whichever comes first.

Please allow a few business days for the credit to appear, depending on your bank or payment provider.

3. Late or Missing Refunds

If you have not received your refund yet:

  1. Check your bank account again.
  2. Contact your credit card company — it may take time before your refund is officially posted.
  3. Contact your bank — there is often a processing delay.

If you have done all of this and still have not received your refund, please contact us at info@anytags.com, anytags12@gmail.com.

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please email us at info@anytags.com, anytags12@gmail.com before sending the product back.

5. Shipping Returns

To return your product, please ship it back to the address provided in your return instructions.

Unless otherwise agreed:

  • You are responsible for paying your own shipping costs for returning items.
  • Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping may be deducted.

Important: If you withdraw from your purchase, we will also refund the purchase price and the cost of the least expensive type of standard delivery we offer. Additional delivery costs (e.g. express shipping) are non-refundable.

Delivery times for exchanged items may vary depending on your location.

6. Extended Warranty on Corrosion

After the 14-day return period has passed, we offer an anti-corrosion warranty on our pet ID tags:

  • Titanium alloy: 10 years
  • Stainless steel type 304, stainless steel type 201, brass: 5 years
  • Zinc alloy: 3 years

If your tag corrodes within the warranty period, simply send it back to us. We will replace it with the same model or, if unavailable, a similar model of the same value.

Please note:

  • Shipping costs in both directions are covered by the customer.

7. EU Model Withdrawal Form

If you wish to cancel your purchase within 14 days, you may (but are not obliged to) use the form below and send it by email to anytags12@gmail.com:

— To: НАЙСТОР ЕООД (NICETORE LTD.), Пандели Кисимов 16 (16 Pandeli Kisimov St), 9000 Варна, 9000 (Varna), България (Bulgaria)

— Email: anytags12@gmail.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:

Ordered on (*) / received on (*):

Customer name:

Customer address:

Order number:

Customer signature (only if this form is sent on paper):

Date:

(*) Delete as appropriate.

8. Contact Us

For any return, refund, or exchange inquiries, please contact us at:
info@anytags.com, anytags12@gmail.com